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It can be frustrating having to wait for someone to pick-up your call, join your chat session or reply to your support ticket just to resolve a small issue. To relieve you from this burden of waiting, we have provided some support articles in our FAQs section, Knowledgebase, Blog and Video Tutorials to enable you self-serve. We are adding support articles every day just to make sure you never get stranded on the way!


Read through answers to questions frequently asked by our clients like you. They could contain the answer you are looking for.
Visit Our FAQs Page


This is the center of support articles. Search from hundreds of how-to guides. And, we are adding articles every day to make our knowledgebase even bigger!
Visit The Knowledgebase

Blog Articles

Read through our tips, how-to guides, special promotional offers and news all from our blog. You can even subscribe to keep you updated.
Read Blog Articles

Video Tutorials

See how things are done by watching our video tutorials. Watching the video whilst listening to audio instructions makes it easy to remember the steps.
Watch Video Tutorials

Talk To Us

If our support articles cannot answer your question, our Customer Support Team will answer it. Contact us in any style of your choice at any time you want. We shall be glad to have your issue resolved.

Live Chat

One of the quickest ways to receive assistance from our Customer Support Team is initiating a live chat session. By chatting live with our Customer Care Staff, you can be sure that your issue is being escalated with the urgency it deserves.

Call Us

Another quick way to receive assistance is calling our Customer Support Team directly. Speaking to a Customer Care Representative over a live phone call will guarantee immediate escalation of your issue in real time.

Support Ticket

We closely monitor our ticketing system. This means, we shall be able to reply to your support request as soon as possible. Support tickets will typically receive a reply within a few minutes to a few hours.

Social Media

Talk to us through social media. Send us a direct message though our Facebook page and we shall get back to you as soon as possible. Facebook messages receive replies within a few minutes to a few hours.

Frequently Asked Questions

Here, find answers to some of the questions frequently asked by our clients like you. You never know your question could be among these! Select a question to view the corresponding answer.


What if I am not satisfied with your services?

We love and care about our clients. And it breaks our hearts to see them go. That's why we strive to ensure we satisfy them. But if you are not satisfied for any reasons, no worries. All our Linux Shared Hosting plans come with a 45 days money back guarantee. While all our other services come with a 30 days money back guarantee. Simply request for a refund before the end of the money back period and we'll refund your full amount.

Which guarantee can I have that I will be satisfied?

We love web hosting. Simply because it's what we understand best. And we are always striving hard to achieve excellence. There's no doubt that you will be satisfied. You will love our services You will love our customer support.

Who the hell are you guys?

Jubilee Web Host is a web hosting service provider and a subsidiary of BAKAHASA (U) Ltd. We are a one-stop center for cheap, affordable, fast and reliable web hosting solutions. For a detailed company profile, kindly visit us here.

Ordering & Invoicing

Which payment methods do you support or accept?

We accept the following online payment methods:
  1. PayPal Credit
  2. PesaPal Credit (e-wallet)
  3. Visa Card
  4. MasterCard
  5. American Express
  6. eCheck
  7. Discover
  8. MTN Mobile Money (Uganda only)
  9. Airtel Money (Uganda and Kenya only)
  10. MPESA (Kenya only)
  11. Tigo PesaPal (Tanzania only)
  12. Voda MPESA (Tanzania only)
To pay using PayPal Credit, eCheck or Discover, select PayPal as your payment method. For payment using PesaPal Credit (e-wallet), MTN Mobile Money, Airtel Money, MPESA,  Voda MPESA or Tigo Pesa, select PesaPal as your payment method. And to effect your payment using a Visa Card, MasterCard, American Express, select either PayPal or PesaPal as your payment method depending on your preference. We also accept offline payment methods. These are available to only clients within Uganda. They include:
  1. Cash
  2. Cheques
  3. Bank Deposits & Transfers
  4. MTN Money Direct Deposit or Transfer
  5. Airtel Money Direct Deposit or Transfer
In the near future, we'll also be launching support for EzeeMoney.


What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of a Dedicated Server, without the additional cost.

What Are The Advantages of VPS Hosting?

With VPS Hosting, you have complete isolation. This means, no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources. So, no matter what, the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

What Virtualization Software Do You Use?

We use Parallels Virtuozzo Containers (PVC).

What Kind of Software Can I Install on My VPS Package?

As you have full root access, you may install any compatible software on your VPS package as long as it does not violate our Acceptable Usage Policy. However, any software that violates our Acceptable Usage Policy will not be allowed.

Can I Install cPanel on My VPS package?

Yes, you can install cPanel on your VPS package. We have automated installation process configured. So, if you choose to buy cPanel for your VPS package, it will be automatically installed for you.

Can I Install Plesk on My VPS package?

Yes, you can install Plesk on your VPS package. We have automated installation process configured. So, if you choose to buy Plesk for your VPS package, it will be automatically installed for you.

Can I Upgrade Between VPS Plans?

Yes, you can upgrade your existing VPS plan to a higher plan at any time.

What kind of support do you offer?

We offer Fully Managed VPS packages. For a list of items that we support, please refer to the features above

Is a Dedicated IP Available for VPS?

Yes. Dedicated IPs are available for any of our VPS plans at an additional cost. You can raise a support ticket to get a dedicated IP.

What Kind of Support Do You Offer on KVM VPS?

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features listed for the respective VPS plans.

What is Your Backup Policy?

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.