It can be frustrating having to wait for someone to pick-up your call, join your chat session or reply to your support ticket just to resolve a small issue. To relieve you from this burden of waiting, we have provided some support articles in our FAQs section, Knowledgebase, Blog and Video Tutorials to enable you self-serve. We are adding support articles every day just to make sure you never get stranded on the way!
See how things are done by watching our video tutorials. Watching the video whilst listening to audio instructions makes it easy to remember the steps. Watch Video Tutorials
Talk To Us
If our support articles cannot answer your question, our Customer Support Team will answer it. Contact us in any style of your choice at any time you want. We shall be glad to have your issue resolved.
One of the quickest ways to receive assistance from our Customer Support Team is initiating a live chat session. By chatting live with our Customer Care Staff, you can be sure that your issue is being escalated with the urgency it deserves.
Another quick way to receive assistance is calling our Customer Support Team directly. Speaking to a Customer Care Representative over a live phone call will guarantee immediate escalation of your issue in real time.
We closely monitor our ticketing system. This means, we shall be able to reply to your support request as soon as possible. Support tickets will typically receive a reply within a few minutes to a few hours.
Talk to us through social media. Send us a direct message though our Facebook page and we shall get back to you as soon as possible. Facebook messages receive replies within a few minutes to a few hours.
Write to us and we shall get back to you as soon as possible!
We love and care about our clients. And it breaks our hearts to see them go. That's why we strive to ensure we satisfy them. But if you are not satisfied for any reasons, no worries. All our Linux Shared Hosting plans come with a 45 days money back guarantee. While all our other services come with a 30 days money back guarantee. Simply request for a refund before the end of the money back period and we'll refund your full amount.
We love web hosting. Simply because it's what we understand best. And we are always striving hard to achieve excellence. There's no doubt that you will be satisfied. You will love our services You will love our customer support.
Jubilee Web Host is a web hosting service provider and a subsidiary of BAKAHASA (U) Ltd. We are a one-stop center for cheap, affordable, fast and reliable web hosting solutions. For a detailed company profile, kindly visit us here.
To pay using PayPal Credit, eCheck or Discover, select PayPal as your payment method. For payment using PesaPal Credit (e-wallet), MTN Mobile Money, Airtel Money, MPESA, Voda MPESA or Tigo Pesa, select PesaPal as your payment method. And to effect your payment using a Visa Card, MasterCard, American Express, select either PayPal or PesaPal as your payment method depending on your preference. We also accept offline payment methods. These are available to only clients within Uganda. They include:
Bank Deposits & Transfers
MTN Money Direct Deposit or Transfer
Airtel Money Direct Deposit or Transfer
In the near future, we'll also be launching support for EzeeMoney.
VPS Hosting utilizes a technology called Virtualization to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of a Dedicated Server, without the additional cost.
With VPS Hosting, you have complete isolation. This means, no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources. So, no matter what, the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.
As you have full root access, you may install any compatible software on your VPS package as long as it does not violate our Acceptable Usage Policy. However, any software that violates our Acceptable Usage Policy will not be allowed.
You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.