We love and care about our clients. And it breaks our hearts to see them go. That's why we strive to ensure we satisfy them. But if you are not satisfied for any reasons, no worries. All our Linux Shared Hosting plans come with a 45 days money back guarantee. While all our other services come with a 30 days money back guarantee. Simply request for a refund before the end of the money back period and we'll refund your full amount.

We love web hosting. Simply because it's what we understand best. And we are always striving hard to achieve excellence. There's no doubt that you will be satisfied. You will love our services You will love our customer support.

Jubilee Web Host is a web hosting service provider and a subsidiary of BAKAHASA (U) Ltd. We are a one-stop center for cheap, affordable, fast and reliable web hosting solutions. For a detailed company profile, kindly visit us here.

We accept the following online payment methods:

1. PayPal Credit
2. PesaPal Credit (e-wallet)
3. Visa Card
4. MasterCard
5. American Express
6. eCheck
7. Discover
8. MTN Mobile Money (Uganda only)
9. Airtel Money (Uganda and Kenya only)
10. MPESA (Kenya only)
11. Tigo PesaPal (Tanzania only)
12. Voda MPESA (Tanzania only)

To pay using PayPal Credit, eCheck or Discover, select PayPal as your payment method. For payment using PesaPal Credit (e-wallet), MTN Mobile Money, Airtel Money, MPESA,  Voda MPESA or Tigo Pesa, select PesaPal as your payment method. And to effect your payment using a Visa Card, MasterCard, American Express, select either PayPal or PesaPal as your payment method depending on your preference. We also accept offline payment methods. These are available to only clients within Uganda. They include:

1. Cash
2. Cheques
3. Bank Deposits & Transfers
4. MTN Money Direct Deposit or Transfer
5. Airtel Money Direct Deposit or Transfer

In the near future, we'll also be launching support for EzeeMoney.

VPS Hosting utilizes a technology called Virtualization to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of a Dedicated Server, without the additional cost.

With VPS Hosting, you have complete isolation. This means, no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources. So, no matter what, the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

We use Parallels Virtuozzo Containers (PVC).

As you have full root access, you may install any compatible software on your VPS package as long as it does not violate our Acceptable Usage Policy. However, any software that violates our Acceptable Usage Policy will not be allowed.

Yes, you can install cPanel on your VPS package. We have automated installation process configured. So, if you choose to buy cPanel for your VPS package, it will be automatically installed for you.

Yes, you can install Plesk on your VPS package. We have automated installation process configured. So, if you choose to buy Plesk for your VPS package, it will be automatically installed for you.

Yes, you can upgrade your existing VPS plan to a higher plan at any time.

We offer Fully Managed VPS packages. For a list of items that we support, please refer to the features above

Yes. Dedicated IPs are available for any of our VPS plans at an additional cost. You can raise a support ticket to get a dedicated IP.

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features listed for the respective VPS plans.

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.