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This FAQs section contains a list of answers to questions frequently asked by our clients. Simply browse!. The answer to your question could have already been provided here. Select a category below to view answers to most commonly asked question.

Shared Hosting FAQs

What is Shared Web hosting?

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server's resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Can I upgrade to a higher plan?

Yes, you can easily upgrade to one of our higher plans at any time.

Do you offer SSH access?

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel - cPanel.

What is the difference between Cloud Hosting and Shared Hosting?

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Is Upgrade/Downgrade possible?

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

What Is Your Cloud Backup Policy?

You are responsible for your backups and web content. We create our own weekly backups of Cloud servers, and we can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your hosting control panel (cPanel).

Is there a Money Back Guarantee?

Yes, we do have a 45 days Money Back Guarantee associated with Cloud Hosting.

What is Web Hosting?

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Cloud Hosting FAQs

What is Cloud Hosting?

Cloud hosting is the latest form of hosting that has become extremely popular over the past few years. The main concept of cloud hosting is "Divide and Rule" – the resources required for maintaining your website are spread across a cluster of servers that work together, termed as "the cloud". This greatly reduces chances of any downtimes in case of a server malfunction.

What is the difference between Cloud Hosting and Shared Hosting?

When a website is hosted on shared hosting, the website is placed on the same server as many other sites, ranging from a few to hundreds. Typically in this setup, all domains share resources, such as RAM and CPU from the same server. Cloud hosting, on the other hand, offers nearly unlimited ability to handle high traffic spikes. On Cloud, your website is hosted not only on one but on several servers connected to work as one. Your websites don’t depend on only one Server– even if one server is inaccessible, the Data is retrieved and processed by the other available servers with no downtime.

What is Varnish Cache?

Varnish Cache is a powerful web application accelerator that can speed up a website by up to 1000 percent. Varnish is typically used for content heavy dynamic websites. It is used by high-profile, high-traffic websites including Wikipedia, online newspaper sites such as The New York Times, The Guardian, The Hindu, Corriere della Sera, social media and content sites such as Facebook, Twitter, Vimeo, and Tumblr. Of the Top 10K sites in the web, around a tenth use this software.

How Reliable is your Cloud Hosting?

Our cloud hosting offers high reliability. Cloud Sites automatically distributes three mirrored copies of your data across multiple devices to ensure safety and protection. The website is hosted on a virtual partition which draws its resources, such as disk space, from an extensive network of underlying physical servers.

What is the storage architecture used by your Cloud Hosting?

We use Ceph Storage, which gives 3N level of redundancy. In computing, Ceph is completely distributed without a single point of failure, scalable to the exabyte level, and freely available. Ceph replicates data and makes it fault-tolerant, requiring no specific hardware support. As a result of its design, the system is both self-healing and self-managing, aiming to minimize administration time and other costs.

What is the limit for additional CPU and RAM?

Upto 8 GB RAM and 8 cores can be added with any Cloud Hosting Plan.

Is a Dedicated IP available?

Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

Do you provide any one click install scripts along with Cloud Hosting?

Yes. We do provide “QuickInstall" which is pre-installed on your package.

Is Upgrade/Downgrade possible?

No, an upgrade or downgrade is not possible between the plans. However, you can purchase additional RAM and CPU cores as per your requirement.

Will you help me with Migration on Cloud Hosting?

Yes, we will Migrate your accounts to our Cloud Servers.

What Is Your Cloud Backup Policy?

You are responsible for your backups and web content. We create our own weekly backups of Cloud servers, and we can restore your web, email and database content from those per your request. However, this is NOT a procedure you should rely on to keep copies of your content safe; we recommend you make your own backups. You can take a backup from your hosting control panel (cPanel).

Is there a Money Back Guarantee?

Yes, we do have a 45 days Money Back Guarantee associated with Cloud Hosting.

VPS Hosting FAQs

What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of a Dedicated Server, without the additional cost.

What Are The Advantages of VPS Hosting?

With VPS Hosting, you have complete isolation. This means, no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources. So, no matter what, the CPU, RAM, HDD and Bandwidth allocated to your VPS package will always be available for your applications.

What Virtualization Software Do You Use?

We use Parallels Virtuozzo Containers (PVC).

What Kind of Software Can I Install on My VPS Package?

As you have full root access, you may install any compatible software on your VPS package as long as it does not violate our Acceptable Usage Policy. However, any software that violates our Acceptable Usage Policy will not be allowed.

Can I Install cPanel on My VPS package?

Yes, you can install cPanel on your VPS package. We have automated installation process configured. So, if you choose to buy cPanel for your VPS package, it will be automatically installed for you.

Can I Install Plesk on My VPS package?

Yes, you can install Plesk on your VPS package. We have automated installation process configured. So, if you choose to buy Plesk for your VPS package, it will be automatically installed for you.

Can I Upgrade Between VPS Plans?

Yes, you can upgrade your existing VPS plan to a higher plan at any time.

What kind of support do you offer?

We offer Fully Managed VPS packages. For a list of items that we support, please refer to the features above

Is a Dedicated IP Available for VPS?

Yes. Dedicated IPs are available for any of our VPS plans at an additional cost. You can raise a support ticket to get a dedicated IP.

What Kind of Support Do You Offer on KVM VPS?

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features listed for the respective VPS plans.

What is Your Backup Policy?

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.

KVM VPS Hosting FAQs

What is Virtual Private Server (VPS) Hosting?

VPS Hosting utilizes a technology called Virtualization to create an isolated Virtual Machine for you with dedicated resources and full root access. It gives you all the features and functions of a Dedicated Server, without the additional cost.

What Is a KVM VPS?

A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.

What Is The Difference Between KVM and OpenVZ?

A KVM is true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is a container based virtualization which relies on the host node's kernel.

Is KVM VPS Upgrade/Downgrade possible?

No, KVM VPS upgrade or downgrade is not possible between the plans or resources.

Is a Dedicated IP Available for VPS?

Yes. Dedicated IPs are available for any of our VPS plans at an additional cost. You can raise a support ticket to get a dedicated IP.

What Kind of Support Do You Offer on KVM VPS?

Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features listed for the respective VPS plans.

What is Your Backup Policy?

You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.

Dedicated Hosting FAQs

Which Control Panels Do You Support?

We support cPanel/WHM, which, if you purchase it through us, will get automatically installed on your server, and will be ready in minutes. Not only do you save in licensing costs, but you don’t have the headache of installing cPanel - we take care of it for you!

Do You Offer Any Billing Panels?

Yes, we offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us for a significantly lower cost, and then install it on your dedicated server.

Do You Offer Support?

Yes we do. We offer two levels of support : Core-Managed and Fully Managed. Every server comes with Core-Managed support, and if you have chosen to purchase cPanel through us, we offer Fully Managed support.

What Level Of Access Do I Get With My Dedicated Server?

You get root access, which means you have full administrative control of your server. You may choose to install any software you need on your server, and can manage every aspect of your server.

How Long Will It Take For My Server To Be Ready For Use?

Our proprietary provisioning system gets your server ready in minutes, ensuring that you get access to your server instantly.

What Kind Of Hardware Do You Use?

We use only the best - SuperMicro blade servers, Intel Xeon processors, DDR3 RAM and 7200RPM SATA drives. Our blade servers consume very little power and help us pass our cost savings to you.

What Is The Speed Of The Network Port/Uplink On My Server?

We allow speeds of up to 1Gbps on each server’s network port.

What Kind Of Hard Drives Do You Provide With Each Server?

All our servers come with a pair of 1TB 7200 RPM SATA drives in RAID 1. RAID 1 means that each hard drive is a mirror of the other, ensuring that if one drive fails, there is a copy of your data in the other drive.

Can I Expand The Storage On My Server?

Yes you can. You can purchase additional storage on our Shared Storage Device. This will be instantly attached to your server as a disk, at which point you can format it and mount it. We offer various options, starting from 50GB all the way to 500GB.

How Do I Access My Dedicated Server?

There are several ways to access your server:
  • SSH - you can access your server through any SSH client using the root credentials we provide to you
  • cPanel - if you have chosen to purchase cPanel from us, you can access and manage your server through the cPanel/WHM control panel
  • Dedicated Server Control Panel - you can also perform frequent operations, such as Stopping, Starting and Restarting your server through our web-based control panel, which comes bundled with every server

What Is The Operating System (OS) That Is Installed On My Server?

Every server comes installed with CentOS 6.5, the latest version of an enterprise-grade Linux OS based on Red Hat Enterprise Linux (RHEL). We are also working on adding more OS flavors, starting with Ubuntu, which is coming soon.

Domain Name FAQs

SSL FAQs

What is an SSL Certificate?

An SSL Certificate is a digital certificate issued for a domain by a central authority called the Certificate Authority. To be issued an SSL Certificate, you must purchase an SSL Certificate and then go through a verification process conducted by the Certificate Authority.

Why should I buy an SSL Certificate?

An SSL Certificate does 2 things:
  1. Encrypt the information sent from your user's browser to your website
  2. Authenticate your website's identity.
By doing these 2 things, an SSL Certificate protects your customers and in turn increases their trust in your online business. This is especially important if your website requires users to login using passwords or enter sensitive information such as credit card details

Do SSL Certificates work in all browsers?

SSL Certificates are compatible with all major browsers.

Can I upgrade my SSL Certificates?

Unfortunately, we don't support upgrades/downgrades at the moment. If required you can purchase a new certificate and install it on the same web server as the old certificate

How do I install an SSL certificate on my Website?

To install SSL on your cloud server, you need to get in touch with our support team and we will get it installed for you.

CodeGuard FAQs

SiteLock FAQs

I recently signed up for SiteLock and noticed that I am getting some empty submissions from some of the forms on my website.

SiteLock Malware Detector probes your site to determine if fields and forms on your site are vulnerable to attempts by hackers looking to exploit these forms to gain access to your data. This will result in attempts to submit forms on your website with encoded data.If you wish to stop receiving these e-mails or entries, you may want to do some validation on the fields within your form to ensure that data is being submitted in the correct formats before triggering e-mails or database inputs. Since SiteLock inserts data that would not likely be valid for any fields on your site, these validation measures should stop you from getting these empty e- mails or entries. It is also a good coding and security practice to make sure your website visitors are providing the correct data in the expected formats.

Impress.ly FAQs

What Is Impress.ly?

Impress.ly is a sleek Intelligent Site Builder! It can "automagically" use the content about your company on the internet, and create a SEO friendly website instantly. It also integrates social media content like posts, videos, playlists, events, appointment systems and more. The ingenious designer chooses colors to perfectly match your brand assets, making your site beautiful. Impress.ly sites equal the quality of native mobile applications, with a cross-platform native feeling and UX.

Do I Get A Money Back Guarantee?

No. Impress.ly plans do not have a money back period. Instead, you can try our free plan for 30 days and then upgrade to a paid one.

Will The Website Be Compatible With Multiple Devices?

Yes. Websites created using Impress.ly are responsive and are fully compatible with mobile, tablet and desktop.

Can I Use The Impress.ly Site Along With My Existing Desktop Website?

Yes! You can redirect all the incoming mobile devices traffic to your mobile site, keeping your website intact for the desktop users.

Do I Have To Purchase A Hosting Package To Host My Site?

No, all Impress.ly plans come with a free Web Hosting package.

Can I download source code of the website created using Impress.ly?

No, the source code is neither accessible nor downloadable.

I Have A Large Amount Of Images To Load, Will That Slow Down The Speed Of The Site?

Impress.ly sites use smart caching and paging of images and the site only loads images if a visitor opens the page which stores the images. So this should not be a problem.

Webmail FAQs

What Is Webmail?

Webmail allows you to access your email accounts through a web browser such as Mozilla Firefox, Google Chrome, Internet Explorer, Safari e.tc. This enables you to check your email from any computer with an Internet connection and a web browser.

How Do I Login to Webmail?

  1. Access your domain at port 2096. To do so, you will need to affix your domain with a colon (:) and 2096. For example, http://www.example.com:2096.
  2. Enter the email address you wish to access in the Email (e.g. [email protected])
  3. Enter the corresponding password in the Password
  4. Click the Login

Can An Individual User Access Webmail Without Accessing The Hosting Control Panel?

Yes, simply go to https://example.com/webmail, https://example.com:2096 or http://webmail.example.com (replacing example.com with your domain name) to log in directly with the email account and password.

I Am Unable To See The Webmail Page.

If you are unable to reach webmail, please try the following:
  1. Open ports 2095 and 2096 in your firewall.
  2. If you created a subdomain or add-on domain for webmail, remove it.
  3. If you created an A record in DNS for webmail, remove it.
  4. If you created a webmail subdirectory in the document root, remove it.
  5. Ask your system administrator run the following script: /scripts/rebuildhttpdconf and then restart Apache.

Why Can't I Find The Webmail Application I Want?

We have provided 3 webmail applications and are all enabled for all our clients. These include Round Cube, Squirrel Mail and Horde. You can only choose from these three. Any other applications outside this list may not be found in our webmail interface. If you can’t find any of these three, please open a support ticket for assistance. We shall be more than glad to help you.

Why Can't I Log Out Of Webmail?

You should be able to log out. You would only be unable to log out if we had chosen to use HTTP authentication rather than cookie-based authentication, in which case you would need to quit your browser session completely to completely log out of your webmail account. When quitting your browser session in such a case, you need to make sure to close all windows and tabs, and ensure that you have terminated the browser application.

Why Can I Send But Not Receive Mail?

If you are unable to receive incoming mails, please open a Support Ticket for assistance. We shall be more than glad to help you.

How can I filter spam?

Our hosting control panel comes equipped with 2 applications that will help you prevent spam:
  • BoxTrapper — BoxTrapper works through "challenge-response" verification. When an email is sent to an account that has enabled BoxTrapper, a verification email is automatically sent in response. At this point, the sender will need to respond to the verification email so that his or her address is whitelisted and able to send mail to your email account.
  • SpamAssassin — SpamAssassin is an email utility that attempts to filter spam by examining incoming email and testing for spam characteristics. The testing results in an overall score. If an incoming message reaches or exceeds a predefined score, the message is discarded.

Why Does A Particular Webmail Application Load Automatically?

This is because you clicked the Enable AutoLoad link on the Secure Webmail Login screen. To disable auto-loading:
  1. Login to your email account.
  2. Click the Stop button before the timer counts down to 0 in the pop-up window.
  3. Click the red Disable AutoLoad link to prevent the webmail client from automatically loading whenever you access the Secure Webmail Login

How Can I Direct Incoming Mail To Another Email Account?

Mail forwarders allow you to forward mail from one email address to another. To set up mail forwarders;
  1. Login to your hosting control panel.
  2. In the Mail section, select Forwarders
  3. Click Add Forwarder.
  4. After Address to Forward, type the address whose email you wish to forward. Be sure to select the correct domain from the drop-down menu.
  5. Under Basic options, click Forward to email address and type the address to which mail should be forwarded.
  6. Click Add Forwarder.