Manager Operations and Strategy Job

Jubilee Hosting Services (formerly Jubilee Web Host) seeks to recruit a competent, strategic, and results-oriented professional to join our growing team as Manager Operations and Strategy. The successful candidate will play a key role in overseeing company operations, driving strategic initiatives, improving operational efficiency, and supporting organisational growth and innovation.

About Us

Jubilee Hosting Services is a fast-growing Technology and Innovation company in Uganda, providing cutting-edge solutions including Web Hosting, Domain Registration, Virtual Private Servers (VPS), Dedicated Servers, Website Development, Cybersecurity, and IT Consultancy Services.

We are committed to driving innovation, operational excellence, and sustainable business growth through reliable technology solutions and exceptional service delivery.

Job Summary

The Manager Operations and Strategy will be responsible for overseeing day-to-day operations, implementing strategic initiatives, improving operational performance, coordinating departmental activities, and supporting business growth across all company operations and service lines.

Key Responsibilities

• Oversee and coordinate day-to-day operational activities across departments.
• Implement and monitor operational strategies, policies, and workflows.
• Support development and execution of business growth and expansion strategies.
• Monitor operational performance and prepare periodic management reports.
• Coordinate process improvement and quality assurance initiatives.
• Supervise and support departmental teams to ensure operational efficiency.
• Oversee customer service standards and customer experience improvement initiatives.
• Coordinate implementation and optimization of operational systems and infrastructure.
• Identify operational risks and implement mitigation measures.
• Support budgeting, resource planning, and cost management activities.
• Build and maintain relationships with stakeholders, partners, and service providers.
• Support business development initiatives and operational scalability.
• Ensure compliance with company policies, regulatory requirements, and industry standards.
• Promote innovation, continuous improvement, and operational excellence across the organization.

Requirements

• Bachelor’s Degree in Business Administration, Management, Information Technology, or a related field.
• Minimum of 1 year of experience in operations management, strategy, or business administration.
• Strong leadership, organizational, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and work under pressure.
• Knowledge of IT services, hosting infrastructure, or technology operations is an added advantage.
• Proficiency in business reporting, planning, and operational management tools.

How to Apply

Interested candidates should submit their application using the form below by Friday, May 29, 2026, attaching PDF copies of their cover letter, CV/Resume, relevant academic documents, and a National ID Card or NIRA Confirmation of Information Letter.

Note:

Jubilee Hosting Services is an equal opportunity employer and maintains a transparent and merit-based recruitment process. Any form of canvassing, collusion, lobbying or attempt to influence the recruitment process will result in automatic disqualification.

Only shortlisted candidates will be contacted.